Terms and Conditions

These terms and conditions must be read by the Client who wishes to receive the requested services. By agreeing to these terms and conditions, the Client understand that he/she is entering into a contractual relationship with AMETHYST TRANSFER LP (Company  and the services will be provided to him/her in accordance with these terms and conditions.

In case of receiving the relevant service, the Customer should send a request for the relevant services to the e-mail address indicated on the Company s website. The Client should remember that such actions as — placement an Order and payment for the services by the Client shall mean full and unconditional acceptance of the Terms and conditions.

Upon receiving the Client’s request, a company representative will contact the Client via the e-mail address indicated by the Client in the request to agree on the details of the service.

Once all conditions have been agreed upon, a document containing all details of the service will be sent to the Client. The client should carefully read it and in case of mistakes should immediately write to the representative of the Company  Ignoring this obligation means full agreement with the conditions of the service and further claims on the structure of the service will not be accepted.

Together with the document containing all details of the service, the Company will issue an invoice for payment of the service. In case of acceptance of the content of the service, the above invoice shall be paid by payment card or bank transfer.

All infor ation indicated in the request shall for  the basis for the Contract between the Company and the Client.

Client — shall mean any person specified in the payment document on whose behalf the payment has been made hereunder (Payer). If the payment has been made on behalf of a third party (and this follows from the payment document or another official document), the Client hereunder shall be the person on whose behalf the payment has been made.

The following services are available to the Client:

— Transportation of the Client in accordance with the direction specified by the Client in the Order on a vehicle available for ordering;

For transportation of the Client, any address within the city boundary of the selected location shall be regarded as additional address; moreover, the rates for additional trips shall be determined by the Company s internal rules.

— Renting a vehicle with driver (renting service). The renting service shall be provided within the location specified in the Order. The unit of measure for the service scope shall be 1 rental hour. Trips outside the locations, to/from the airport or railway station shall be treated as transportation of the Client.

The rental service shall be paid for regardless of whether or not the Client has used the service, the car usage time, route, mileage, or idle time through no fault of the Company 

The rental service shall not cover the trips to airports, railway stations, coach terminals and trips outside the city; the afor said trips are transportation of the Client.

— On some destinations, the client can get additional services such as: meeting with name plate, luggage assistance, child seats, WI-FI services, bottled water, etc. If the Client requires additional services he shall specify this necessity in the order.

When placing an enquiry, the Client should remember that:

The number of passengers, including children, shall correspond to the capacity of the selected car class in accordance with the technical documentation, and the placement of children in the front seat of the vehicle next to the driver is not allowed. Placing a child car seat or non-standard luggage in the vehicle may reduce the specified capacity threshold.

As carry-on baggage in the vehicle it is possible to carry only things that pass freely through the doorways, do not contaminate or spoil the seats, do not prevent the driver from driving the vehicle and use rear-view mirrors.

Luggage of passengers is carried in the luggage compartment of the vehicle. Luggage dimensions shall allow its carriage with the lid of the luggage compartment closed. If free space is available, carry-on baggage may also be placed in the luggage compartment by agreement with the driver of the vehicle.

The luggage compartment corresponds to the following options for placing Luggage:

— 2 (two) pieces of luggage size «L» (criteria height × width × depth: 54 cm × 40 cm × 22 cm), or

— 3 (three) pieces of luggage size «M» (criteria height × width × depth: 65 cm × 42 cm × 24 cm), or

— 4 (four) pieces of luggage size «S» (criteria height × width × depth: 72 cm × 44 cm × 26 cm).

Larger luggage as well as sports equipment (skis, snowboards, golf bags, surfboards, bicycles, etc.), baby strollers, wheelchair, musical instruments, pet carriers, etc. are non-standard luggage and are subject to additional agreement, which in some cases may increase the cost of the service.

The driver has the right to refuse to place the luggage to the passenger in case of exceeding the set amount, as well as in case of non-standard luggage, the placement of which was not previously agreed upon by the parties.

In case it is assumed that the Customer requests a service for several persons (several passengers) — the Client shall appoint a supervisor (the Client listed first in the Request shall be deemed the default supervisor) for settling all issues arising in the course of services provision. The supervisor shall be responsible for assembling and seating of the passengers in the vehicle. The Company shall not be liable for assembling of the Clients at the specified dispatch point and shall not arrange the assembling of the Clients at the specified dispatch point.

The Client shall:

— provide the necessary infor ation to enable the Company to properly fulfil its obligations. In case the infor ation in the agreed request and the actual infor ation differ, the Company reserves the right to unilaterally change the cost of services or refuse to provide them and claim damages from the Client;

— provide the Company with accurate infor ation on own address, e-mail address and telephone number required for the Company to promptly contact the Client;

— at the request of the Company to provide the necessary additional infor ation about the Client (passenger), including the passport data of the latter, if the provision of such infor ation is necessary to provide a service in accordance with the laws of the country where the service is executed;

— arrive at the point of services provision start by the time specified in the request. The period of free waiting for the Client/passenger is 20 minutes after the arrival of a train, intercity bus or arrival at an address within/outside the city, 1 hour after the plane landing at the airport. In case the passenger fails to appear upon expiry of the afor said time, the service shall be deemed to have been executed and provided, without repaying the cost to the Client. In case of flight delay, the passenger waiting period shall be extended in proportion to the flight delay time without any additional waiting charges;

— observe the passengers and baggage transportation rules established by transportation regulations, codes and relevant bylaws;

— treat third-party property with proper care, observe the rules of use established by third parties for such property, refrain from damaging third-party property. The Client shall warrant the provision of his/her obligations to the Company  including the indemnity obligations.

The Company shall:

— in case of technical failure in the vehicle, the Company shall replace it with the vehicle of equivalent class.

The Client shall have the right to:

— Cancel the services without any penalties within the cancellation period specified.

The Company shall have the right to:

— update the required infor ation for proper provision of transfer services;

— refuse to provide services if servicing is technically impossible or for other reasons (provision of incorrect or incomplete transfer infor ation; the Client (s) being in the state of alcoholic or drug intoxication; the Clients’ actions threatening the life and health of the driver and condition of the car);

— the Company reserves the right to refuse to modify the route during the immediate provision of the service, but will make every possible effor  so as to provide the service to the Client;

— modify the transfer service on a unilateral basis (route modification, replacing the vehicle with another one of equivalent class, driver replacement), without prejudice to the Client’s interests;

— deviate from the vehicle delivery time specified in the Client’s request by no more than fifteen (15) minutes. This deviation shall not entail payment of penalties or other compensations in favour of the Client;

— the driver may request the Client’s identity documents.

In case of trip failure through the Client’s fault (provision of incorrect infor ation on the service ordered, the Client’s failure to arrive at the appointed place and time, late cancellation), the funds paid by the Client shall not be refunded.

he Client is responsible for passengers' cleanliness and order during their stay in the vehicle, and undertakes to warn them against drinking alcohol, smoking in the cabin, dirtying and spoiling the seats and headrests, and leaving garbage in the cabin. In case of contamination of the vehicle by passengers, the Client undertakes to compensate the cost of dry cleaning of the passenger compartment and reimburse all other possible losses caused by the actions of passengers.

In case of damage by passengers to equipment, devices, mechanisms, violation of their integrity (including ripped door handles, mirrors, etc.), damage to the glazing, interior of the vehicle, the Client shall assist the driver in drawing up the relevant act, and reimburse the losses caused by the actions of passengers.

In case the Client misses the flight through the Company fault, the latter shall reimburse the Client for the air/railway ticket reissuance expenses, but no more than five hundred (500) conventional units in the currency in which the payment was made services. In this case, the Client shall provide the Company with documentary proof of expenses and documents evidencing the Company s fault.

Liability for damage to life and health of passengers in case of a traffic accident shall be regulated and governed in accordance with the relevant laws applicable to such cases.

All disputes and disagreements that may arise between the parties will be settled through negotiations and/or issuance of claims by the parties.

All claims should be in writing. A claim shall be examined within five (5) business days from the date of receipt.

In case it is impossible to settle disputes through negotiations, the Parties shall transfer such disputes for consideration to the Court at the location of the plaintiff.

The services shall be deemed duly provided by the Company and accepted by the Client in full, unless the Company receives the Client’ reasoned objections in writing within three (3) days after the completion of the service provision. Upon expiry of the afor said time period, the Client’s claims for inadequate services, including claims for quantity/scope, cost and quality, shall be rejected.

For e majeure circumstances (fire, warfare, decisions of supreme public authorities, strikes, etc.) that make it impossible to discharge the obligations shall release the Parties from liability for their obligations.

By accepting this terms and conditions, the Client gives his/her consent to the use of his/her personal data in any way, including the full name, contact number, e-mail address, postal address, as well as third party personal data specified in the documents transferred to the Company 

Any infor ation received by the Client via e-mail or published at the website shall be designed for private non-commercial use. The Client may not copy, broadcast, communicate, publish or otherwise reproduce the website materials in quantity without the written permission of the website administration.

The Client by accepting this terms and conditions expresses his irrevocable consent to receive infor ation and promotional materials from the Company  including those related to the execution of the service, to the mobile phone number and (or) e-mail address specified by the Client. The Client has the right at any time to revoke the consent given to the Company by sending an appropriate request to the Company 

References to a word or term in the singular include references to that word or term in the plural. References to a word or term in the plural include references to that word or term in the singular. This rule applies unless the text of this terms and conditions otherwise follows.

We do not provide services in the following countries and regions:

Afghanistan

Belarus

Central African Republic

Chad

Congo Republic

Crimea

Cuba

Democratic Republic of the Congo

Donetsk People’s Republic

Eritrea

Iran

Iraq

Libya

Lugansk People’s Republic

Myanmar

North Korea

Russia

Somalia

South Sudan

Sudan

Syria

Venezuela

Yemen